Terms and Conditions


HovKeys thanks you for your continued patronage and appreciates your loyalty to the company and its services. This site has been designed to assist our clients with various elements, including but not limited to; variety of products, product pricing, product availability and product compatibility.

Use of the Site

  • By using this website, you accept all the following terms and conditions as an agreement between you and HovKeys in relation to your use of this website.
  • Users cannot reproduce, sell, edit, redistribute (otherwise explicitly agreed to be redistributed within the buyer’s organization) exploit or lease material from this web store for any commercial purposes without a written, signed and dated consent.
  • Website use must abide with the law and should not be used for any harmful or fraudulent purposes.
  • Users may access all parts of HovKeys webstore after successful creation of a user account; however, HovKeys reserves the right to temporarily or permanently restrict access to certain or all areas of this website at managements discretion.
  • HovKeys reserves the right to temporarily or permanently disable user ID and password without prior notice and explanation.
  • By using this website, you agree that you will not bring any claim personally against HovKeys, its owners, management, sub-contractors, successors, and employees in respect of any losses you suffer in connection with the web store.
  • HovKeys reserves the right to modify these terms and conditions at any time, please ensure you check this page regularly before use to ensure you are up to date its content; any use of this webstore means you are in compliance with all terms and conditions listed on this page and on the website.
  • If any part of the terms and conditions listed on this page or site is unlawful or unenforceable; that part will be considered to be deleted, and the rest of the terms and conditions listed will remain in effect.


Payments for any products offered for sale on this HovKeys website can be made via either of the following:

  • American Express
  • Visa card
  • Master Card
  • PayPal
  • Discover
  • Bank transfer

Refund Policy

  • HovKeys accepts returns for exchange or refund (Please see exceptions below) if the package and product has not been opened, damaged or used in any manner.
  • All returned products must be original.
  • Refunds are not available for software’s, machines, programmers and tools.
  • Refunds are not available for OEM items that have been used or removed from original bag and packaging.
  • HovKeys brand transponder keys may be returned for a free exchange.
  • Shipping costs will NOT be refunded in any case.
  • Refunds will be issued at the full discretion of HovKeys employees.
  • Please fill out form on the return page and await a response via email to ensure your refund will be accepted before you send the item back.
  • For Items to be considered for exchange or refund, a return form MUST be filled out within 30 days of purchase.
  • HovKeys guarantees that you will receive the correct item which you have ordered; however, if it is found that you were sent the incorrect item by our mistake, a refund or exchange may be issued after a return form has been filled out, accepted and we have received the item back.
  • To prevent abuse of use, if a customer returns more than 7 products per year, user account will be reviewed and or suspended for misuse.


  • All of our remote and key products, with very few exceptions as described below, include a 30 days full replacement warranty. We just ask that you fill out a return form with a brief note as to what the issue is. If the issue is deemed reasonable, we will respond by asking you to send us the defective part back and include your case ID number in the packaging.
  • HovKeys will not accept returns on brand new OEM, Strattec, or any other factory packaged products once the package has been opened.
  • Other products such as key machines, programmers, cloners, or any other product we distribute from a vendor, will qualify for the warranty that particular vendor provides on their product.